Privacy policy

FAMA® Food Service S.A. (“FAMA®”, “we”) respects your personal data. This policy explains what data we collect through the fama.gr website, for what purpose, how long we keep it, to whom we pass it and what rights you have, under the General Data Protection Regulation (EU) 2016/679 (GDPR) and Greek Law 4624/2019.

Data controller

The controller of your data is the company:

FAMA® Food Service S.A.
Block 33, Sindos Industrial Area, Thessaloniki 570 22
Phone: +30 2310 569570
Email: info@fama.gr

For any matter concerning your personal data, you can write to the address above or to info@fama.gr.

What data we collect

The website is for information. It requires no registration, has no user accounts and makes no sales. We collect personal data only when you send it to us through the contact form:

• name and business
• city
• phone number and email address
• the subject of your message and, optionally, the product category you are interested in
• the text of your message

The fields we need in order to reply are marked as required. Please do not include sensitive data, such as health data, in your message.

For security reasons, the website’s hosting provider may keep brief logs (IP address, time of visit, browser type). We do not combine them with the details from the form and do not use them to identify you.

Why we use it

We use the details from the form only to respond to your request: to call you or write to you, to put you in touch with the technical advisor for your area, and to prepare an offer, a trial or a collaboration with our R&D department.

The legal basis for the processing is taking steps at your request before entering into a contract (Article 6(1)(b) GDPR) and our legitimate interest in responding to the messages of the professionals who contact us (Article 6(1)(f) GDPR). We do not use your details for automated decision-making or for profiling.

We will not send you advertising or newsletters unless you explicitly ask us to.

Cookies and analytics

The website does not use tracking cookies, visitor analytics or advertising trackers. It does not embed maps, videos or other third-party services that load content onto your device. Links to external websites, such as the maps that show the way to our branches, are governed by those websites’ own privacy policies.

If we add cookies or analytics in the future, we will update this policy and, where required, ask for your consent.

Who receives your data

Messages from the contact form are transmitted through the Formspree service (Formspree, Inc., USA), which processes them on our behalf as a processor and forwards them to our email. Transfers outside the European Union take place with the appropriate safeguards that the GDPR provides for transfers to third countries.

Only the FAMA® staff who handle customer requests (sales, technical advisors, the R&D department) have access to your data, together with the website’s hosting provider, to the extent needed for its technical operation. We do not sell, rent or share your details with third parties for their own purposes. We may disclose them only where the law requires it or a judicial or administrative authority requests it.

How long we keep it

We keep messages from the form for as long as we need to deal with your request and for up to 24 months after our last contact, so that we can follow it up. If a business relationship results, your details become part of our customer records and are kept for as long as the relationship lasts and for the period set by tax and commercial law. At Formspree, messages are kept for a limited period and deleted according to our account settings.

Your rights

Under the GDPR you have the following rights:

• Access: to find out what data we hold about you and to receive a copy of it.
• Rectification: to correct inaccurate or incomplete details.
• Erasure: to ask for your data to be deleted when it is no longer needed for the purpose it was collected for.
• Restriction: to ask for the processing to be restricted for as long as a request of yours is being examined.
• Portability: to receive the data you gave us in a commonly used, machine-readable format.
• Objection: to object to processing based on our legitimate interest.

To exercise your rights, send a message to info@fama.gr or a letter to our head office. We will reply within one month at the latest. For your protection, we may ask you to confirm your identity.

Complaints to the supervisory authority

If you believe that the processing of your data breaches the law, you have the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA):

Hellenic Data Protection Authority
Kifisias Avenue 1–3, 115 23 Athens
Phone: +30 210 6475600
Email: contact@dpa.gr
Website: www.dpa.gr

We would, however, be glad to answer any question or concern of yours first.

Security

The website is served over an encrypted connection (HTTPS). Your messages reach only the relevant members of our staff and are kept on systems with restricted access. We take appropriate technical and organisational measures to protect your data against loss, misuse or unauthorised access.

Changes to this policy

We may update this policy when the website’s services or the law change. The current version is always published on this page, with the date of the last update. Last updated: 2 September 2026.